Naqliati Support
On-demand goods transport · Iraq
Email us: info@senmmar.com
Tell us the phone number on your account and, if it is about an order, the order code
shown in the app (six characters, like K7M2QP). That lets us find it straight away.
Common questions
My sign-in code did not arrive
The code is sent to your phone number over WhatsApp. Check that the number you entered is correct and that you have signal. Codes expire after a few minutes — if yours has, request a new one. There is a short cooldown between requests, so wait a moment before tapping resend again. If several attempts fail, email us with your number.
I cannot log in at all
Naqliati has no password — you sign in with your phone number and a one-time code. If you no longer have access to that number, email us; we cannot move an account to a new number without verifying ownership first.
No captain was found for my order
Naqliati looks for the nearest available captain and widens the search over time. If nobody is available, the order is cancelled automatically and you are not charged. You can try again later, when more captains are online.
How do I delete my account?
In the app: Profile → Delete account — the last tab, for customers and captains alike. It is permanent. You can also delete it straight from naqliati.senmmar.com/delete-account without installing the app — that page also lists exactly what is erased.
How do I become a captain?
On the sign-in screen, tap Become a captain and fill in your details. You will need your identity document and, for each truck, its plate, a photo and its registration papers. We verify them, and once approved you sign in with your phone number and a code like everyone else. Add at least one active vehicle — going online, seeing jobs and accepting them all require one.
How is the fare calculated?
It is the price per kilometre of the vehicle category you pick, multiplied by the road distance between your pickup and drop-off points, less any promo discount. Short journeys are charged the category’s minimum fare instead, when the per-kilometre total would come out below it. The amount is shown before you order and does not change afterwards. Payment is cash to the captain at the end.
What do you do with my data?
See our Privacy Policy. In short: we do not sell it, we do not run ads, and we never ask for card details.
Report a problem, or report someone
The fastest route is inside the app: open the order and raise a complaint. It reaches our staff with the order and its conversation attached, so we can see what happened without asking you to retell it. You can also email us with the order code.
If a captain or a customer was abusive, or misused the service, report it the same way and say so plainly. We read every report, normally within one working day, and we warn, suspend or permanently remove accounts. See our terms of service for what is not allowed. If it concerns a captain’s work rather than their conduct, a rating and written review after the journey also reaches us.