Naqliati Support
On-demand service · Iraq
Email us: info@senmmar.com
Tell us the phone number on your account and, if it is about an order, the order code
shown in the app (six characters, like K7M2QP). That lets us find it straight away.
Common questions
My sign-in code did not arrive
The code is sent to your phone number over WhatsApp. Check that the number you entered is correct and that you have signal. Codes expire after a few minutes — if yours has, request a new one. There is a short cooldown between requests, so wait a moment before tapping resend again. If several attempts fail, email us with your number.
I cannot log in at all
Naqliati has no password — you sign in with your phone number and a one-time code. If you no longer have access to that number, email us; we cannot move an account to a new number without verifying ownership first.
No captain was found for my order
Naqliati looks for the nearest available captain and widens the search over time. If nobody is available, the order is cancelled automatically and you are not charged. You can try again later, when more captains are online.
How do I delete my account?
In the app: Profile & Settings → Delete account (captains: Profile → Delete account). It is permanent. Full details at naqliati.senmmar.com/delete-account.
How do I become a captain?
On the sign-in screen, tap Become a captain and fill in your details. We call you to verify, and once approved you sign in with your phone number and a code like everyone else. You cannot sign in until the application is approved.
What do you do with my data?
See our Privacy Policy. In short: we do not sell it, we do not run ads, and we never ask for card details.
Report a problem with an order
Email us with the order code and what went wrong. If it concerns the captain, you can also leave a rating and written review in the app after the order — we read them.